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You can also track your A-to-z Guarantee claims online via the "A-to-z Guarantee Claims" link in your Seller Account.
Amazon has been able to extend this valuable trust with our buyers to other sellers in our marketplace through the A-to-z Guarantee Program.For most claims, after receiving notification a claim has been filed, you have a prescribed number of days to respond to Amazon, but the sooner the better.It's very important that you respond immediately and explain what happened with the order, since part of this process involves assessing whether you are accountable for the problem.Please note that this does not extend to cases where the buyer is simply disappointed with an item.Amazon will ultimately determine material difference in accordance with the terms of the A-to-z Guarantee.
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All payment for Amazon orders must be made through Amazon Payments, the only accepted payment method for Amazon Marketplace transactions.